Nissan in Europe announced today that Jean-Christophe Mercier is appointed Vice President, After Sales, Nissan Europe effective 1st July, 2017.
Jean-Christophe Mercier is an established aftersales business leader in the automotive industry and has extensive experience in the aftersales markets of Europe and Africa
He joins Nissan from CFAO group where he was global director of automotive parts and services. In this recent position he played a key role in customer retention and customer service improvement.
Prior to this role, he was Retail and Commercial Aftermarket Sales Director at Volvo Trucks in Europe from 2005 to 2010. Jean Christophe began his career in 1992 at Automobiles Peugeot, and was their Aftermarket Sales Director Europe from 2001 to 2005.
Philippe Saillard, Senior Vice President Sales and Marketing Nissan Europe said: “Over the years, the aftersales market has become a significant area of importance for Nissan Europe, both for driving the improving Customer Quality we are delivering and in terms of revenue contribution generated by our growing car park. So we are delighted to welcome Jean-Christophe who brings with him a proven track record and significant expertise in this domain”.
Mercier replaces Vincent Wijnen who has been appointed Head of Sales and Marketing for the Asia & Oceania (A&O) region, effective 1 July, 2017.